Nova Med specializes in professional medical and beauty equipment, including advanced laser systems like the Ultrapulse CO2 Fractional Laser and Pico Second Laser. Our products are designed for professionals in the beauty and medical industries, offering solutions for skin tightening, pigmentation treatment, scar reduction, and more.

Our headquarters is located at 155 Northboro Rd, Southborough, MA 01772, USA. We provide sales, distribution, training, and technical support from this location to clients across North America, South America, and Europe.

Yes, we offer comprehensive training at our Massachusetts training center. This includes hands-on sessions to ensure you are fully prepared to operate our equipment safely and effectively. We also provide ongoing technical support after the purchase.

Most orders ship within 20 business days. For international shipments, delivery times may vary depending on customs and local regulations. If you need your order sooner, please contact us directly to explore expedited shipping options.

Yes, we ship internationally. However, please be aware that customs and tariffs may apply based on your country’s regulations. You are responsible for covering any additional customs fees or tariffs upon the arrival of your order.

Unfortunately, custom-made products cannot be returned unless they are damaged or incorrect upon arrival. If there is an issue with your custom order, please contact us within 3 days of receiving it, and provide photos of any damage or defects.tent